As a Decathlon Member, you are entitled to and Exchange or Refund of your Decathlon product minimum 2 years warranty
We have a 90 days Free Return Policy online which entitles the customer to return any product for the following reasons :
NOTE: If your purchase(s) is more than 90 days from the date of delivery of product(s) , the customer will not be able to submit a return request from the website but they can come to the nearest stores or contact us via email : contactus.th@decathlon.com or Decathlon Facebook pages for assistant.
- Decathlon Experience Stores and Standalone
- Pick up at Home
- Drop off at courier shop (drop off location)
- Decathlon Bangplee (online purchase)
- Decathlon Experience Stores and Standalone (in-store) *
- Pick up at Home (The item need to be packed in a box)
- Contact your nearby stores for assistance
- Decathlon Bangplee
- Pick up at Home (The item need to be packed in a box)
- Contact your nearby stores for assistance
+ Products purchased from any Decathlon store globally can be exchanged. If you wish to exchange the product for something of a higher value, you will be required to top up the difference.
- Decathlon Experience Stores and Standalone
- Pick up at Home
- Drop off at courier shop
- Decathlon Bangplee (online purchase)
- Decathlon Experience Stores and Standalone (in-store)
- Pick up at Home (The item need to be packed in a box)
- Contact your nearby stores for assistance
- Decathlon Bangplee (online purchase)
- Pick up at Home (The item need to be packed in a box)
- Contact your nearby stores for assistance
* If you wish to exchange your old product with a new one at any of our Click & Collect stores, it is recommended to purchase your new product online before heading to the store to collect/exchange it with your old product and get your refund.
+ Products purchased from any Decathlon store globally can be exchanged. If you wish to exchange the product for something of a higher value, you will be required to top up the difference.
Gift Card
Cash (only at Decathlon Experience Store)
Credit/Debit Card
Gift Card
Cash (only at Decathlon Experience Store)
Gift Card
Gift Card
Cash (only at Decathlon Experience Store)
Promptpay
Gift Card
Cash (only at Decathlon Experience Store)
Credit/Debit card
Application and Wallet
→ 15 to 30 days for credit card payments
→ 45 days for debit card
→ 24 hours for applications and wallets
→ 24 hours for E-giftcard
Bank transfer
ATM and Over the counter (offline method)
→ 7 to 15 days for Bank transfer, ATM and Over the counter
→ 24 hours for E-giftcard
Gift card
→ 24 hours for E-giftcard
You may now sign up as a Decathlon Member It's free, quick & easy! We hope you'll join our Decathlon family.
Please follow the below steps to log in on our website :
You can contact your fulfiller store (noted in your confirmation email) with your Order ID within 24 hours of receiving the order . Our team will check and get back to you with an update within 24 hours.
You can go to "My oder" to cancel your order by yourself on the website. Please note that once your fulfiller changes the status to "Packed" you will not be able to cancel through the website. Please contact your fulfiller for assistance.
You can submit the request for return form from 'My Return' within 90 days from the date of delivery. Once the request has been approved by Decathlon we will arrange a FREE reverse pick-up within 3 working days.
The customer will have the option to receive the refund of the amount within
NOTE: If your purchase(s) is more than 90 days from the date of delivery, you will not be able to submit a return request via the website. However, you can can visit your nearest store or contact us via email at contactus.th@decathlon.com or by messaging our Decathlon Facebook pages for assistance.
"You can submit the request for return form from 'My Return' within 90 days from the date of delivery. The Exchange will refund the amount within 1 hour by E-Gift card.
NOTE: If your purchase(s) is more than 90 days from the date of delivery, you will not be able to submit a return request via the website. However, you can can visit your nearest store or contact us via email at contactus.th@decathlon.com or by messaging our Decathlon Facebook pages for assistance.
You can fill in this form : Exchange/Refund or contact the nearest stores to start the exchange/refund process. You will receive your refund via gift card.
We provide FREE delivery for all orders of THB1,500 or more. Please note that assembly service comes at an added cost. Customers can check the price during the checkout process.
