1. When will my order dispatch and arrive?
Orders dispatch on working days only, since our delivery partners do not work on public holidays, government holidays, and weekends.
The cut off time for delivery is at 12:00PM when order is validated
Dispatch from Decathlon:
--- Purchases made before 12:00 PM: ---
-Monday to Friday: Order dispatched from Decathlon on the SAME day.
-Saturday and Sunday: Order dispatched from Decathlon on Monday.
--- Purchases made after 12:00 PM: ---
-Monday to Thursday: Order dispatched from Decathlon on the NEXT day.
-Friday to Sunday: Order dispatched from Decathlon on Monday.
Arrival to Customer:
|Time of Purchase||Day of Purchase||Estimated Arrival|
|Next Day Delivery||3 Day Delivery|
|Before 12:00 PM||Sat - Mon||Tues||Thurs|
|After 12:00 PM||Mon||Wed||Fri|
|Fri - Sun||Tues||Thurs|
2. How do I track my order?
If your order is already in status "Current being Delivered" you can track your parcel after 1 business day.
- Kerry Logistics: Put the tracking number you receive (For example: 'DECAT0000123') in the link CLICK HERE
- Quantium: Put the tracking number you have received (For example: 'QSXXXXXXXXX') in the link HERE
3. Why doesn't Decathlon offer free shipping?
This is simply because we do not want to pass on the burden to our customers by adding more costs to the price tag of our products when making a purchase on our website.
You may choose your preferred product delivery options and know the price before making a decision. You will be charged an actual shipment cost as no profit margin is being added.
Given this we have no mandatory minimum purchase amounts and no additional costs have been included in our products.
4. Product delivery options
-Pick Up At Store: After your online order has been placed, you can stop by our Selected Store (which you have selected for Click & Collect service) to pick up your purchased items.
Your products will be made available and ready for pick-up within 4 hours if the order is received within business hours of the Store. This service has no shipment fee.
-Next day delivery: Your order will be delivered to you within 1 working day (if purchase is made before 12:00 PM refer the table above). This is only available for certain locations except below postal codes.
Chiangmai: 50240, 50250, 50260, 50270, 50310, 50350
Nan : 55220
Chiangrai: 57170, 57180, 57260, 57310, 57340
Mae Hongsorn: 58000, 58110, 58120, 58130, 58140, 58150
Karnchanaburi: 71180, 71240
Phang Nga: 82160
Suratthani : 84280, 84360
Yala: 95110, 95130, 95150, 95160, 95170
Naratiwat: 96120 , 96140, 96150, 96160, 96190, 96210, 96220
-3 day Delivery: Your order will be delivered to you within 3 working days (refer the table above for more details).
** The cut off time for delivery in each working day is at 12:00PM when order is validated